Sterling Silver Custom-Made Initial Pendant Raise Letter

RETURNS AND EXCHANGES

Thank you for your recent purchase. We trust that your Hanalei Jewelry purchase will be a source of beauty and pleasure for years to come. However, if you are not entirely satisfied, we will gladly exchange your item, and if you choose, we will provide you with a refund for most purchases. Please read on for more details.

Refund Method for Returns with Original Receipt

Money Order or Cashier Check purchases will be refunded with a Hanalei Jewelry company check.

Credit Card, Debit Card, or PayPal purchases will be refunded to the credit card used at purchase or credited to your PayPal account. We ask that you provide an original receipt with your request for refund.

Non-Refundable

Special Order/Custom Items including message engraved item cannot be returned or exchanged unless damaged upon receipt.

Pre-Paid Cards such as Gift Cards are non-refundable, and purchased items cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. Hanalei Jewelry reserves the right to amend these terms at any time and to make exceptions on a case-by-case basis.

100% Satisfaction Guarantee

All returns and exchanges must be in original condition and include all accessories. Hanalei Jewelry reserves the right to deny any return or exchange and may request identification as a condition of return or exchange.

Silver, Titanium, & Tungsten Jewelry & Watches:

For silver, titanium, tungsten jewelry, watches and other inlaid products may be returned or exchanged within 30 days upon receipt. Please return item with original invoice and gift box.  A 15% Restocking Fee will be applied if your returned item is missing original invoice or gift box. This policy applies to ALL Hanalei Jewelry products.


**For ALL Exchanges and Returns, the customer is responsible for all shipping charges.**  
**Shipping charges on original order are not included in refunds**

**Personal and business checks will not be accepted**

Return Address

Hanalei Jewelry by Makani Hawaii

Add: 2250 Kalakaua Ave. Suite 213
        Honolulu HI 96815