FAQ

  • How Fast Can I Received My Order?
Most of order will be shipping out next business days. It will takes about 3-5 business day for deliver. 
You might order FedEx 2nd Day, FedEx overnight Or Post Office Express Mail Service if you want to received your order earlier.
Please click here for more information about shipping. 
  • Do you have show room?

Yes, we do.

  • Can I pick up my order at your show room?

Yes, you can. Please call our office to make sure your order is ready before you go. Please click here for our location.

  • How Can I Return/Exchange My Order?

Please put the item, original invoice and original package together and send back to our office. The return address is located on the back side of your invoice.

  • What is 925 Sterling Silver?

925 Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. 
The sterling silver standard has a minimum millesimal fineness of 925.  That is why we call 925 Sterling Silver.
Fine silver (99.9% pure) is generally too soft for producing jewelry; therefore, the silver is usually alloyed with copper to
give it strength while preserving the ductility and beauty of the precious metal. 

  • What is Tungsten?

Tungsten carbide is a chemical compound containing equal parts of tungsten and carbon atoms. In its most basic form, tungsten carbide is a fine gray powder, but it can be pressed and formed into shapes for use in industrial machinery, cutting tools and jewelry. Tungsten carbide is approximately twice as strong as steel.

  • Can Tungsten Rings Break?

Yes, it can. There is nothing material cannot break in the word. Especially the High Density Material. Tungsten is a high density metal. It's break easier than steel. But tungsten won't scratch.

  • What is Koa?

In the Hawaiian language Koa means brave, bold, fearless and warrior. 

Koa or Acacia Koa is a large tree, typically attaining a height of 15–25m (49–82ft) and a spread of 6–12m (20–39ft). In deep volcanic ash, a koa tree can reach a height of 30m (98ft), a circumference of 6m (20ft), and a spread of 38m (125ft). It is one of the fastest-growing Hawaiian trees, capable of reaching 6–9m (20–30ft) in five years on a good site.

More Hanalei Selections